Terms & Conditions

By using AiCraft’s products and services, you agree to the following terms of use:


🌈 AiCraft staffs are dedicated in serving our customers, and deserve to work in a safe environment .
🌈 AiCraft reserves the right to refuse services to individuals who verbally or physically abuse, threaten, or harass our staff members.


♠ COD (Cash on Delivery) is not accepted. All payments must be cleared before delivery.
♠ Please self-collect if COD is required.
♠ Please inspect the item upon receipt to ensure that it is in good condition.
♠ Goods, services, and deposits are non-refundable, non-tradable, and non-exchangeable.
♠ All personalized or customized products are not eligible for return, refund, or exchange.
♠ AiCraft does not provide on-site support.
♠ Please keep the original packaging for exchange purposes.
♠ Product illustrations may differ slightly due to monitor, lighting, hand measurements, or other conditions. If you have concerns, please ask customer service for review photos or inspect the product yourself at the warehouse before placing an order.
♠ Any requests for product expectation discrepancy after placing an order will not be entertained.


⭐️ The customer is responsible for return transportation costs for warranty/exchange/repair.
⭐️ All warranty/exchange/repair must be done at AiCraft’s warehouse, and no on-site or delivery services will be provided.
⭐️ The return/warranty covers manufacturing defects that affect the primary function of the product only.
⭐️ Minor marks, sounds, dust, and other non-critical issues that do not render the primary function inoperative are not covered under return/exchange/warranty.
⭐️ Warranty is void for any physical damage, misuse, or alteration to the product.
⭐️ Only one exchange is allowed per purchase, and the warranty will be void immediately after the first exchange.
⭐️ The buyer must inspect the exchanged item on the spot to ensure that it is in good condition.

⭐️ AiCraft’s products are competitively priced and sold directly from the warehouse.
⭐️ Parts and accessories may differ slightly depending on stock availability.
⭐️ Products with major defects will not be sold.
⭐️ However, minor marks during the shipping process may be inevitable, and we appreciate your understanding.
⭐️ Delivery/installation services may cause minor marks and do not include moving or fixing any other items, lift padding, restricted areas, non-lift levels, etc.
⭐️ If you cannot tolerate any blemishes or require additional services, please choose self-collection/installation.

⭐️ The warranty does not guarantee an instant one-to-one exchange. Instead, AiCraft may choose to provide repair services based on assessment and discretion.
⭐️ If exchange is deemed necessary, it may be done with a product of similar or equal value, depending on availability.
⭐️ Please note that servicing/repair duration can vary from a few days to several months, depending on the availability of spare parts. It is advisable to contact support before sending the item for repair.


♣ 1 Tampines North Drive 1, T-Space, #03-01, S 528559
♣ Everyday, 11am to 5pm
♣ Self Collection By Appointment Only
♣ No Meet Up Elsewhere .


◆ Delivery estimated time, 2~3 working days after payment completed .
◆ Payment first before scheduling delivery .
◆ Tracking number photo will be sent within 24 hours .

Secured zone charges: An additional flat fee of S$25.00, will be imposed for jobs which contain a stop at any of the following locations, but not limited to the following locations: Airport Cargo road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction sites, Jurong Island, Jurong Port, Ministry of Home Affairs (MHA), PSA Port, SATS, Aerospaces, Shipyard, Supply Bases.

AiCraft do not deliver to the following areas . Please discuss with our sales representative before placing orders to the following areas .

Appendix A: Restricted Area (No-go zone)

Postal CodeLocation/
Postal CodeLocation/
Postal CodeLocation/
WHOLE AREAKHUSU ISLAND508487Hendon Camp669644Gombak Base
WHOLE AREAST. JOHN’S ISLAND509863Changi Airbase669645Ministry of Defence
WHOLE AREAPULAU UBIN509927Trent Engine Overhaul Complex669646Bukit Panjang Camp
WHOLE AREAPULAU TEKONG509928SIA Engine Test Centre688255Mowbray Camp
WHOLE AREARIFLE RANGE COMPOUND509932Trent Engine Overhaul Complex688256Kranji Camp
WHOLE AREASELETAR AEROSPACE534257Paya Lebar Airbase688793Stagmont Camp
WHOLE AREAWEST CAMP ROAD567754Amoy Quee Camp689953Keat Hong Camp II
WHOLE AREAAIRPORT CARGO ROAD596302Maju Camp689954Keat Hong Camp
WHOLE AREAALPS AVENUE596472Police KINS Training Camp698956Tengah Air Base
WHOLE AREAAIRLINE ROAD506969Changi Prison Complex Cluster B708972Murai Camp
WHOLE AREATURF CLUB AVENUE507087Selarang Camp708976Lim Chu Kang Camp II
98269Resort World at Sentosa52876521 Tampines North Drive 2718919Sungei Gedong Camp
9832285,BRANI TERMINAL AVENUE507709Changi Prison Complex Cluster A729753Mandai Camp
9832381,BRANI TERMINAL AVENUE609271ASL Shipyard729754Mandai Camp II
983242,BRANI TERMINAL AVENUE609273PPL Shipyard729756Mandai Hill Camp
9832589,BRANI TERMINAL AVENUE609278Shell738103Woodland Check Point
99958Resort World at Sentosa (OFFICE)609412Vobak Building738203Woodland Check Point
109680Central Manpower Base (CMPB)609831Caltex Jalan Buroh 1 Service Centre73840660 Woodlands Industrial Park D
117536Power Grid619110Jurong Port738700Woodland Check Point
117605Stockport Road619523ST Kinetics757618Sembawang Camp
117630Tanjong Berlayer Camp62805429, Tanjong Kling757621Chong Pang Camp
129817Clementi Camp628398Tuas Naval Base757752Sembawang Airbase
139302Ayer Raja Camp628439Tanjung Gul Camp757753Khatib Camp
149051Special Operation Command629122Jurong Shipyard757758Dieppe Barracks
149373Queenstown Remand Centre62935150, Gul Road758103Senoko Power Station
178880Parliament House629353Keppel Shipyard (Gul)759907Senoko Incineration Plant
248843Tanglin Camp629888Keppel Shipyard759945Admiralty West Prison
367833Mount Vernon Camp637559Pasir Laba Camp759956Sembawang Shipyard
397970Guillemard Camp637607Tuas Power Station759956Sembawang Wharf
417902Kaki Bukit Prison School638357Jurong Camp I759957Sembawang Prison
465556Bedok Camp638361Jurong Camp II7691944 Lorong Chencharu
478937Singapore Prisons Quarters638364SAFTI Military Institute778895Nee Soon Camp
498760Changi Exihibition Centre (Airbase)638501ST Marine778900Nee Soon Camp (Leo North)
498761Changi Exihibition Centre (Airbase)63870915, Tuas Crescent779914Nee Soon Camp (SCDF)
498819Changi Naval Base63871723, Tuas Crescent797792Seletar Airport Passenger Terminal
4988021 Changi North Way667988Bukit Gombak Camp797809Seletar Airport
4996118 Changi North Way669638Hillview Camp819658Changi International Airport Services
498834Tanah Merah Prison669642Gombak Base HQ819659SATS Inflight Catering Centre 1