By using AiCraft’s products and services, you agree to the following terms of use:
🌈🌈 SERVICE AGREEMENT 🌈🌈
🌈 AiCraft staffs are dedicated in serving our customers, and deserve to work in a safe environment .
🌈 AiCraft reserves the right to refuse services to individuals who verbally or physically abuse, threaten, or harass our staff members.
♠♠ RETURN & EXCHANGE ♠♠
♠ COD (Cash on Delivery) is not accepted. All payments must be cleared before delivery.
♠ Please self-collect if COD is required.
♠ Please inspect the item upon receipt to ensure that it is in good condition.
♠ Goods, services, and deposits are non-refundable, non-tradable, and non-exchangeable.
♠ All personalized or customized products are not eligible for return, refund, or exchange.
♠ AiCraft does not provide on-site support.
♠ Please keep the original packaging for exchange purposes.
♠ Product illustrations may differ slightly due to monitor, lighting, hand measurements, or other conditions. If you have concerns, please ask customer service for review photos or inspect the product yourself at the warehouse before placing an order.
♠ Any requests for product expectation discrepancy after placing an order will not be entertained.
⭐️⭐️ RETURN & WARRANTY ⭐️⭐️
⭐️ The customer is responsible for return transportation costs for warranty/exchange/repair.
⭐️ All warranty/exchange/repair must be done at AiCraft’s warehouse, and no on-site or delivery services will be provided.
⭐️ The return/warranty covers manufacturing defects that affect the primary function of the product only.
⭐️ Minor marks, sounds, dust, and other non-critical issues that do not render the primary function inoperative are not covered under return/exchange/warranty.
⭐️ Warranty is void for any physical damage, misuse, or alteration to the product.
⭐️ Only one exchange is allowed per purchase, and the warranty will be void immediately after the first exchange.
⭐️ The buyer must inspect the exchanged item on the spot to ensure that it is in good condition.
⭐️ AiCraft’s products are competitively priced and sold directly from the warehouse.
⭐️ Parts and accessories may differ slightly depending on stock availability.
⭐️ Products with major defects will not be sold.
⭐️ However, minor marks during the shipping process may be inevitable, and we appreciate your understanding.
⭐️ Delivery/installation services may cause minor marks and do not include moving or fixing any other items, lift padding, restricted areas, non-lift levels, etc.
⭐️ If you cannot tolerate any blemishes or require additional services, please choose self-collection/installation.
⭐️ The warranty does not guarantee an instant one-to-one exchange. Instead, AiCraft may choose to provide repair services based on assessment and discretion.
⭐️ If exchange is deemed necessary, it may be done with a product of similar or equal value, depending on availability.
⭐️ Please note that servicing/repair duration can vary from a few days to several months, depending on the availability of spare parts. It is advisable to contact support before sending the item for repair.
SELF-COLLECT
♣ 1 Tampines North Drive 1, T-Space, #03-01, S 528559
♣ Everyday, 11am to 5pm
♣ Self Collection By Appointment Only
♣ No Meet Up Elsewhere .
DELIVERY
◆ Delivery estimated time, 2~3 working days after payment completed .
◆ Payment first before scheduling delivery .
◆ Tracking number photo will be sent within 24 hours .
Secured zone charges: An additional flat fee of S$25.00, will be imposed for jobs which contain a stop at any of the following locations, but not limited to the following locations: Airport Cargo road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction sites, Jurong Island, Jurong Port, Ministry of Home Affairs (MHA), PSA Port, SATS, Aerospaces, Shipyard, Supply Bases.
AiCraft do not deliver to the following areas . Please discuss with our sales representative before placing orders to the following areas .
Appendix A: Restricted Area (No-go zone)
| Postal Code | Location/ Building/Area | Postal Code | Location/ Building/Area | Postal Code | Location/ Building/Area |
| WHOLE AREA | KHUSU ISLAND | 508487 | Hendon Camp | 669644 | Gombak Base |
| WHOLE AREA | ST. JOHN’S ISLAND | 509863 | Changi Airbase | 669645 | Ministry of Defence |
| WHOLE AREA | PULAU UBIN | 509927 | Trent Engine Overhaul Complex | 669646 | Bukit Panjang Camp |
| WHOLE AREA | PULAU TEKONG | 509928 | SIA Engine Test Centre | 688255 | Mowbray Camp |
| WHOLE AREA | RIFLE RANGE COMPOUND | 509932 | Trent Engine Overhaul Complex | 688256 | Kranji Camp |
| WHOLE AREA | SELETAR AEROSPACE | 534257 | Paya Lebar Airbase | 688793 | Stagmont Camp |
| WHOLE AREA | WEST CAMP ROAD | 567754 | Amoy Quee Camp | 689953 | Keat Hong Camp II |
| WHOLE AREA | AIRPORT CARGO ROAD | 596302 | Maju Camp | 689954 | Keat Hong Camp |
| WHOLE AREA | ALPS AVENUE | 596472 | Police KINS Training Camp | 698956 | Tengah Air Base |
| WHOLE AREA | AIRLINE ROAD | 506969 | Changi Prison Complex Cluster B | 708972 | Murai Camp |
| WHOLE AREA | TURF CLUB AVENUE | 507087 | Selarang Camp | 708976 | Lim Chu Kang Camp II |
| 98269 | Resort World at Sentosa | 528765 | 21 Tampines North Drive 2 | 718919 | Sungei Gedong Camp |
| 98322 | 85,BRANI TERMINAL AVENUE | 507709 | Changi Prison Complex Cluster A | 729753 | Mandai Camp |
| 98323 | 81,BRANI TERMINAL AVENUE | 609271 | ASL Shipyard | 729754 | Mandai Camp II |
| 98324 | 2,BRANI TERMINAL AVENUE | 609273 | PPL Shipyard | 729756 | Mandai Hill Camp |
| 98325 | 89,BRANI TERMINAL AVENUE | 609278 | Shell | 738103 | Woodland Check Point |
| 99958 | Resort World at Sentosa (OFFICE) | 609412 | Vobak Building | 738203 | Woodland Check Point |
| 109680 | Central Manpower Base (CMPB) | 609831 | Caltex Jalan Buroh 1 Service Centre | 738406 | 60 Woodlands Industrial Park D |
| 117536 | Power Grid | 619110 | Jurong Port | 738700 | Woodland Check Point |
| 117605 | Stockport Road | 619523 | ST Kinetics | 757618 | Sembawang Camp |
| 117630 | Tanjong Berlayer Camp | 628054 | 29, Tanjong Kling | 757621 | Chong Pang Camp |
| 129817 | Clementi Camp | 628398 | Tuas Naval Base | 757752 | Sembawang Airbase |
| 139302 | Ayer Raja Camp | 628439 | Tanjung Gul Camp | 757753 | Khatib Camp |
| 149051 | Special Operation Command | 629122 | Jurong Shipyard | 757758 | Dieppe Barracks |
| 149373 | Queenstown Remand Centre | 629351 | 50, Gul Road | 758103 | Senoko Power Station |
| 178880 | Parliament House | 629353 | Keppel Shipyard (Gul) | 759907 | Senoko Incineration Plant |
| 248843 | Tanglin Camp | 629888 | Keppel Shipyard | 759945 | Admiralty West Prison |
| 367833 | Mount Vernon Camp | 637559 | Pasir Laba Camp | 759956 | Sembawang Shipyard |
| 397970 | Guillemard Camp | 637607 | Tuas Power Station | 759956 | Sembawang Wharf |
| 417902 | Kaki Bukit Prison School | 638357 | Jurong Camp I | 759957 | Sembawang Prison |
| 465556 | Bedok Camp | 638361 | Jurong Camp II | 769194 | 4 Lorong Chencharu |
| 478937 | Singapore Prisons Quarters | 638364 | SAFTI Military Institute | 778895 | Nee Soon Camp |
| 498760 | Changi Exihibition Centre (Airbase) | 638501 | ST Marine | 778900 | Nee Soon Camp (Leo North) |
| 498761 | Changi Exihibition Centre (Airbase) | 638709 | 15, Tuas Crescent | 779914 | Nee Soon Camp (SCDF) |
| 498819 | Changi Naval Base | 638717 | 23, Tuas Crescent | 797792 | Seletar Airport Passenger Terminal |
| 498802 | 1 Changi North Way | 667988 | Bukit Gombak Camp | 797809 | Seletar Airport |
| 499611 | 8 Changi North Way | 669638 | Hillview Camp | 819658 | Changi International Airport Services |
| 498834 | Tanah Merah Prison | 669642 | Gombak Base HQ | 819659 | SATS Inflight Catering Centre 1 |